Dispute Resolution
The steps to follow when a transaction goes wrong.
Step 1 — Contact the other party
Use on-platform messaging so there is a record of the conversation.
Step 2 — Report the listing
Open a report with dates, amounts and evidence. The verification team reviews the listing and its records.
Step 3 — Outcome
We may suspend the listing, revoke verification, or restrict the account. Criminal matters should also be reported to the police.